Customer Service Form

Fill out this form and a customer service representative will reply back with within 1 business day. Data collected will only be used to communicate with you and not be disclosed or sold in accordance with our privacy policy.

Name*
Where did you purchase the item?*
How may we help you?*
No File Chosen
File uploads may not work on some mobile devices.
file must be less than 10,000 kb - files supported: jpg,jpeg,gif,png,bmp,tif,psd
What happens next?*
What happens next?*
My item arrived by:*
(this is for shipping damage only - if you have a non-working item, please consult the owners manual that came with the item)
No File Chosen
File uploads may not work on some mobile devices.
combined files must be less than 10,000 kb - files supported: jpg,jpeg,gif,png,bmp,tif,psd
No File Chosen
File uploads may not work on some mobile devices.
No File Chosen
File uploads may not work on some mobile devices.
What happens next?*
I have not received a shipping notification*
generally orders are processed and packaged immediately upon purchase
What happens next?*
Did you receive an order confirmation email?

Please note:

The originating driver inspects the shipments while picking up from our warehouse to be deliverd to you. Upon delivery to you, the freight items are presented with a delivery receipt that gives you the opportunity to inspect the item and sign for the item with no damage noted.

If the delivery receipt document is signed for with no damage noted you will have to contact the delivering freight company to file a claim directly with them.

Common truck freight carriers contact information:

UPS Freight: 1-800-333-7400
FedEx Freight: 1-800-463-3339
RL Carriers: 1-800-543-5589
Estes Freight: 1-866-378-3748
Dorhn Transfer: 1-800-747-3507
XPO Logistics: 1-844-742-5976

Please contact us if you need any additional information or assistance.

If it's been over 2 full business days (M-F) since you placed your order, most likely your item:

  • has not shipped and it is on the way to us from our distributor
  • is being delivered to you directly from the manufacturer and we have not received a tracking number from them yet
Tracking e-mails are automatically sent by the carrier to your e-mail address provided at checkout. Please check that email address. Many times these go to your spam or junk mail folder, please check those folders.

Please check that the name you entered above is correct and is the same name that you placed your order with. We will research your order and reply back to the email you filled out in this form.